Terms of service

Terms of Service

Last Updated: August 2, 2026

Welcome to Petvica. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website.

1. About Petvica

Petvica is an online store offering pet grooming, pet care, and related products for customers within the United States.

2. Eligibility

By using this website, you represent that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

3. Products and Availability

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and other information on our website are accurate.

However:

  • Product colors and appearance may vary slightly depending on your device or display settings.

  • Product availability may change without prior notice.

  • We reserve the right to modify, update, replace, or discontinue products at any time without prior notice.

4. Orders

After placing an order, you will receive an order confirmation email acknowledging that we have received your order.

We reserve the right to:

  • Accept or decline any order.

  • Cancel orders suspected of fraud, unauthorized activity, pricing errors, or other legitimate reasons.

  • Limit purchase quantities when reasonably necessary.

If we cancel an order after payment has been received, a full refund will be issued to your original payment method.

5. Pricing

All prices displayed on our website are listed in U.S. Dollars (USD).

Prices, promotions, and product availability may change without prior notice.

Applicable taxes will be calculated at checkout where required by applicable law.

6. Payments

We accept secure payments through Shopify Payments and other trusted payment providers made available during checkout.

Payment information is securely processed by our payment providers. Petvica does not store your complete credit or debit card information on its servers.

7. Shipping

Processing times, shipping methods, transit times, and estimated total delivery times are described in our Shipping Policy.

While we strive to deliver orders within the estimated delivery timeframe, delays caused by shipping carriers, severe weather, holidays, customs, or other circumstances beyond our reasonable control may occur.

8. Returns and Refunds

Returns, refunds, cancellations, and return eligibility are governed by our Refund & Return Policy.

Please review our Refund & Return Policy before placing an order.

9. Intellectual Property

Unless otherwise stated, all content on this website—including text, graphics, logos, icons, images, product descriptions, website design, and other materials—is the property of Petvica or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, transmit, display, or otherwise use any content from this website without our prior written permission.

10. Acceptable Use

You agree not to:

  • Use our website for any unlawful purpose.

  • Attempt to gain unauthorized access to our website, systems, or accounts.

  • Upload, transmit, or distribute malicious software or harmful code.

  • Interfere with the security or proper operation of our website.

  • Use our content without prior authorization.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Petvica shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website, products, or services.

Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.

12. Disclaimer

Our website, products, and services are provided on an "as is" and "as available" basis.

While we make reasonable efforts to keep the information on our website accurate and up to date, we do not guarantee that the website will always be uninterrupted, error-free, or completely secure.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect your personal information.

14. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page together with the updated Last Updated date.

Your continued use of our website after any changes become effective constitutes your acceptance of the revised Terms.

15. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the State of California, without regard to its conflict of law principles.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Petvica

Email: info@petvica.com

Phone: +1 (539) 842-1970

Business Mailing Address:

8375 Sultana Ave Unit 2
Fontana, CA 92335
United States