Privacy Policy

Effective Date: September 27, 2026

At Petvica, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, or communicate with us.

This Privacy Policy explains how Petvica collects, uses, shares, retains, and protects your personal information.

1. Information We Collect

When you visit or use our website, place an order, or communicate with us, we may collect information that you voluntarily provide, including:

• Full name

• Billing and shipping address

• Email address

• Phone number

• Order and purchase information

• Product and transaction details

• Information you provide when contacting customer support

• Return or refund-related information

• Other information reasonably necessary to process, fulfill, and support your order

We may also automatically collect certain information when you visit or use our website, such as:

• IP address

• Browser type and version

• Device information

• Operating system

• Pages visited

• Website usage information

• Referring website or source

• Cookies and similar technologies

• Approximate location information derived from technical data, where applicable

2. How We Use Your Information

Petvica may use your personal information to:

• Process, confirm, and fulfill your orders.

• Process and verify payments.

• Arrange shipping and delivery within the United States.

• Send order confirmations and shipping updates.

• Provide customer support.

• Respond to questions, requests, and return or refund inquiries.

• Verify and manage customer orders.

• Prevent fraud, abuse, unauthorized transactions, and other security risks.

• Improve our website, products, services, and customer experience.

• Maintain and improve website security and functionality.

• Analyze website usage and business performance.

• Comply with applicable legal, tax, accounting, and regulatory requirements.

• Send promotional or marketing communications when permitted by law and where appropriate consent has been provided.

3. Payment Information

Payments may be processed through third-party payment providers.

When payment is processed through a third-party payment provider, Petvica does not need to directly store your complete credit card number or full payment account information on our own systems.

Payment providers may collect, process, and store payment information according to their own privacy policies, security practices, and terms.

Petvica generally does not have access to full payment card information securely processed by the applicable payment provider, except where such information is lawfully made available to us for legitimate business purposes.

4. Cookies and Similar Technologies

Petvica may use cookies, pixels, web technologies, and similar technologies to:

• Keep the website functioning properly.

• Remember customer preferences.

• Understand how visitors use our website.

• Improve website performance and functionality.

• Analyze website traffic and usage.

• Maintain website security.

• Support marketing and advertising activities where applicable.

You may be able to control or disable certain cookies through your browser or device settings.

However, disabling certain cookies may affect some website functionality or prevent certain features from working properly.

5. How We Share Your Information

Petvica does not sell your personal information for money.

We may share information that is reasonably necessary to operate our business and provide our services with trusted third-party service providers, including:

• Payment processors

• Shipping and delivery providers

• Shopify and related e-commerce services

• Technology and website service providers

• Analytics providers

• Security and fraud-prevention providers

• Customer support services

• Email and communication service providers

When you place an order, we may use your name, shipping address, contact information, and order details to process and fulfill your order and arrange delivery.

These service providers generally receive only the information reasonably necessary to perform their specific services.

We may also disclose personal information when reasonably necessary or required by applicable law, legal process, court order, governmental request, or to protect the rights, safety, property, and security of Petvica, our customers, or others.

6. Third-Party Services

Petvica may use third-party services and platforms to support specific business functions, including:

• Payment processing

• Shipping and delivery

• Website and e-commerce functionality

• Analytics

• Advertising and marketing

• Customer support

• Security and fraud prevention

These third-party providers may collect or process information according to their own privacy policies and terms.

Petvica is not responsible for the privacy practices of third-party websites or services that we do not own or control.

7. Data Security

Petvica takes reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, misuse, loss, alteration, destruction, or disclosure.

However, no method of transmitting, processing, or storing information online can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

8. Data Retention

Petvica may retain personal information for as long as reasonably necessary to:

• Provide products and services.

• Complete and document transactions.

• Maintain business and transaction records.

• Provide customer support.

• Process returns, refunds, and disputes.

• Prevent fraud and abuse.

• Maintain security records.

• Comply with legal, tax, accounting, and regulatory obligations.

When personal information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of where appropriate and permitted by law.

9. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate personal information.

• Request deletion of certain personal information.

• Request information about how your personal information is collected, used, or shared.

• Request a copy of certain personal information.

• Opt out of certain marketing communications.

• Exercise other privacy rights provided by applicable law.

Some privacy rights may be subject to legal limitations, exceptions, verification requirements, or other applicable requirements.

To make a privacy-related request, please contact us using the contact information provided in Section 14.

10. Marketing Communications

If you receive promotional emails or other marketing communications from Petvica, you may unsubscribe at any time by following the unsubscribe instructions included in the communication.

Even if you opt out of marketing communications, Petvica may still send necessary transactional or service-related communications, including:

• Order confirmations

• Payment-related notifications

• Shipping updates

• Delivery information

• Return or refund communications

• Important service-related notices

11. Children's Privacy

Petvica's website is not intended to knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to Petvica without appropriate authorization, please contact us so that we can review the situation and take appropriate action where required.

12. U.S.-Focused Services and International Visitors

Petvica currently provides products and shipping services within the United States only.

Although our business is focused on customers in the United States, our website may be accessible from other countries.

If you access our website from outside the United States, your personal information may be processed or stored in the United States or another country where Petvica or its service providers operate.

Where required by applicable law, Petvica will take appropriate measures regarding the processing and transfer of personal information.

13. Changes to This Privacy Policy

Petvica may update this Privacy Policy from time to time to reflect changes in our business, services, technology, privacy practices, or legal requirements.

When changes are made, the updated Privacy Policy will be posted on this page with a revised effective date.

We encourage customers to review this Privacy Policy periodically to understand how we handle personal information.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have questions about how Petvica handles your personal information, please contact us:

Petvica
Email: info@petvica.com
Phone: +1 (714) 716-5113

Business Address:
Petvica
13955 Central Ave
Chino, CA 91710
United States

We will make reasonable efforts to respond to privacy-related inquiries within a reasonable timeframe and in accordance with applicable law.