Privacy policy

Privacy Policy

Last Updated: August 2, 2026

At Petvica, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect the following types of personal information when you visit our website or make a purchase:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment information (securely processed by our payment providers)

  • IP address

  • Browser type

  • Device information

  • Order history

  • Website usage and shopping activity

We collect only the information necessary to operate our business, process and fulfill orders, provide customer support, improve our website and services, help prevent fraud, and comply with applicable legal obligations.

How We Use Your Information

Your personal information may be used to:

  • Process and fulfill your orders.

  • Send order confirmations, shipping updates, and other order-related communications.

  • Provide customer support.

  • Respond to your questions and requests.

  • Improve our website, products, and customer experience.

  • Detect, investigate, and help prevent fraud or unauthorized transactions.

  • Comply with applicable legal obligations.

  • Send promotional emails if you have chosen to receive marketing communications.

Cookies and Analytics

We use cookies and similar technologies to operate our website, remember your preferences, analyze website performance, and improve your shopping experience.

We may use trusted third-party services, including:

  • Google Analytics

  • Shopify Analytics

If enabled, we may also use additional analytics or marketing tools to improve our website and customer experience.

These services may collect information such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on our website

  • Shopping activity

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect certain features or functionality of our website.

Payment Information

Payments are securely processed through trusted third-party payment providers.

Petvica does not store your complete credit card or debit card information on its servers.

Order Fulfillment

To process and deliver your orders, we may share the necessary information with trusted service providers, including:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Order fulfillment partners

  • Customer support service providers

We share only the information necessary to process orders, provide customer support, fulfill purchases, and operate our business.

Marketing Communications

If you choose to receive marketing communications, we may occasionally send you:

  • Special offers

  • Promotions

  • Product updates

  • Pet care tips

You may unsubscribe at any time by clicking the unsubscribe link included in our marketing emails.

Data Retention

We retain your personal information only for as long as necessary to fulfill orders, comply with applicable legal obligations, resolve disputes, enforce our agreements, and operate our business.

Data Security

We use reasonable administrative, technical, and organizational safeguards to help protect your personal information.

While no method of transmitting or storing information electronically is completely secure, we work with trusted service providers to help safeguard your information.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age.

Your Privacy Rights

Depending on applicable privacy laws, you may have the right to:

  • Access your personal information.

  • Correct inaccurate personal information.

  • Request deletion of your personal information.

  • Request a copy of your personal information.

  • Opt out of certain marketing communications.

If applicable under state privacy laws, you may have additional privacy rights. Please contact us using the information provided below for assistance with privacy-related requests.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of those external websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page together with the updated Last Updated date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Petvica

Email: info@petvica.com

Phone: +1 (539) 842-1970

Business Mailing Address:

8375 Sultana Ave Unit 2
Fontana, CA 92335
United States