Refund policy

Return & Refund Policy

Effective Date: September 27, 2026

At Petvica, we want you to receive your order in good condition and as described on our website. Please review the following Return & Refund Policy before placing your order.

1. Return Period

Eligible products may be returned within 30 days of delivery if the product qualifies under the conditions described in this policy.

2. Eligible Reasons for Return

Returns are accepted for eligible product-related issues, including:

  • The product arrived damaged.

  • The product is defective or faulty.

  • You received the wrong product.

  • The order was incorrectly processed or fulfilled by Petvica.

  • Another verified product-related issue that qualifies under this policy.

3. Non-Returnable Reasons

We generally do not accept returns or refunds for customer preference or customer-related reasons, including:

  • Changed your mind.

  • No longer want the product.

  • Ordered the wrong product.

  • Ordered the wrong size, color, variation, or model.

  • Ordered by mistake.

  • Personal preference or dissatisfaction that is not related to a product defect, damage, or fulfillment error.

4. No Exchanges

Petvica does not offer product exchanges.

For an eligible product issue, Petvica may provide a refund or, at its discretion and depending on product availability, offer a replacement.

A replacement is not considered an exchange.

5. How to Request a Return

Before returning any product, you must contact Petvica by email at info@petvica.com.

Your return request must include:

  • Your order number.

  • Product name.

  • A clear explanation of the issue.

  • Clear photos and/or video showing the problem, when applicable.

  • Photos of the packaging, when relevant.

6. Return Request Response Time

Once we receive your return request at info@petvica.com, Petvica aims to respond to your email within 1 business day.

If your return request is approved, Petvica will provide the return address and detailed return instructions in the approval email.

Please do not send any product back until you receive approval and return instructions from Petvica.

7. Return Shipping Costs

For an approved return resulting from an eligible issue, such as a damaged, defective, or incorrectly fulfilled product, Petvica will cover the return shipping cost.

Customers will not be required to pay return shipping costs for approved eligible returns.

8. Return Address

The return address may vary depending on the product and applicable return arrangements.

For this reason, do not send returns to the Petvica business address listed on our website unless Petvica specifically instructs you to do so.

The correct return address will be provided by Petvica in the return approval email.

9. Refunds

Once the returned product has been received and reviewed, Petvica will process an approved refund to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.

10. Replacement for Eligible Issues

For eligible issues, Petvica may, at its discretion and depending on product availability, offer a replacement instead of a refund.

A replacement is only offered for qualifying product-related issues and is not considered an exchange.

11. Order Cancellation

If you wish to cancel an order, you must contact Petvica at info@petvica.com within 12 hours of placing the order.

Petvica will make reasonable efforts to process the cancellation if the order has not yet entered fulfillment.

Once fulfillment has begun or the order has shipped, cancellation may no longer be possible.

If a cancellation is successfully processed, any applicable refund will be issued to the original payment method.

12. Important Return Conditions

Petvica reviews return requests individually to determine whether the reported issue qualifies under this policy.

Returns that do not meet the requirements of this policy may be denied.

Customers should provide accurate and complete information when submitting a return request.

13. Contact Us

For return, refund, replacement, or order cancellation questions, please contact:

Petvica
Email: info@petvica.com
Phone: +1 (714) 716-5113

Business Address:
Petvica
13955 Central Ave
Chino, CA 91710
United States

Please include your order number and a clear explanation of your request so that we can assist you efficiently.