Contact Us

We’re Here to Help

Have a question about your order, product, shipping, returns, refunds, or anything else? Our customer support team is here to help.

We aim to provide helpful and timely support to our customers.

Customer Support

Email: info@petvica.com

Phone:+1 (714) 716-5113

Business Address:
Petvica
13955 Central Ave
Chino, CA 91710
United States

Support Hours

Monday–Saturday: 9:00 AM–6:00 PM Pacific Time
Sunday: Closed

Our Live Chat and AI chat support may be available during our stated support hours.

Order Support

If you are contacting us about an existing order, please include your order number and a clear description of your question or issue.

For return requests, please include the relevant product information and clear photos or videos when applicable.

Order Cancellation

If you need to cancel your order, please contact us at info@petvica.com within 12 hours of placing your order.

Cancellation may not be possible once an order has entered fulfillment or shipping.

Response Time

We aim to respond to email inquiries within 1 business day.

Thank you for choosing Petvica. We appreciate the opportunity to assist you.