About Us

Thoughtful Products for Happier Pets

Welcome to Petvica — an online pet store focused on making everyday life with pets easier, more comfortable, and more enjoyable.

We believe pets are an important part of the family. That’s why we focus on thoughtfully selected products designed to support the everyday comfort, care, and needs of pets and their owners.

What We Offer

At Petvica, we offer practical pet products across categories such as:

  • Comfort & Rest

  • Grooming & Care

  • Walk & Travel

  • Everyday Pet Essentials

Our goal is to make it easier for pet parents to discover useful products in one convenient online store.

Our Commitment

We aim to provide a simple, transparent, and reliable shopping experience from the moment you visit Petvica to the time your order arrives.

We are committed to:

  • Providing clear and accurate product information.

  • Offering straightforward pricing and shipping information.

  • Processing and fulfilling orders responsibly.

  • Providing responsive customer support.

  • Providing tracking information when available.

  • Handling eligible returns and refunds according to our policies.

  • Continuously improving our products, services, and customer experience.

Order Tracking

We want you to stay informed about your order after it has been shipped.

When tracking information is available, we provide tracking details so you can check your order’s shipping status and follow its progress toward delivery.

Please note that tracking information may take some time to become active after an order has been shipped.

Serving Customers Across the United States

Petvica currently serves customers within the United States only.

We offer U.S. shipping with a $3.99 flat shipping fee per order.

Orders are generally processed within 1–2 business days after order confirmation, followed by an estimated delivery time of 3–5 business days.

The estimated total delivery time is approximately 4–7 business days from order confirmation. Delivery times are estimates and may vary due to circumstances outside our reasonable control, including carrier delays, weather, holidays, and other unforeseen events.

Customer Support

We’re here to help when you have questions about your order or our products.

Our customer support hours are:

Monday–Saturday: 9:00 AM–6:00 PM Pacific Time
Sunday: Closed

We aim to respond to email inquiries within 1 business day.

Our Live Chat and AI chat support may be available during our stated support hours.

Online-Only Business

Petvica is an online-only business. We do not offer in-person shopping, local pickup, or customer visits.

For customer support or order-related questions, please contact us through our email or website Live Chat.

Our Goal

We are building Petvica with a simple goal:

To make pet-care shopping easier for pet parents and everyday life better for their pets.

We believe a good shopping experience should be simple, transparent, and focused on the needs of both pets and their owners.

Thank you for choosing Petvica and allowing us to be part of your pet-care journey.

Contact Us

Email: info@petvica.com
Phone: +1 (714) 716-5113

Business Address:
Petvica
13955 Central Ave
Chino, CA 91710
United States