Payment Policy

Effective Date: September 26, 2026

At Petvica, we aim to provide a secure, simple, and convenient payment experience for our customers. This Payment Policy explains how payments are handled when you place an order through our website.

1. Accepted Payment Methods

Petvica currently accepts the following payment methods:

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • JCB

  • Visa Electron

  • Discover

  • Diners Club

Payment availability may vary depending on the payment provider, transaction, or other circumstances at the time of purchase.

The payment methods displayed at checkout are the payment methods currently available for your order.

2. Payment Processing

Payments are processed through secure payment processing services and payment providers.

When you enter payment information during checkout, your payment may be processed by a third-party payment provider. Petvica does not need to store your complete credit or debit card information when payment processing is handled by a third-party provider.

Payment providers may have their own terms, privacy policies, and security procedures.

3. Payment Authorization

When you place an order, your selected payment method may be subject to authorization or verification.

An order is considered successfully placed after payment has been successfully authorized and an order confirmation has been generated.

If a payment cannot be authorized or completed, the order may not be processed.

4. Pricing and Currency

All product prices displayed on Petvica are shown in U.S. dollars (USD) unless otherwise stated.

A flat shipping fee of $3.99 per order applies to U.S. orders.

Any applicable taxes or other legally required charges will be displayed at checkout before you complete your purchase.

5. Payment Security

Petvica takes reasonable measures to help protect customer payment and personal information.

However, no online payment system or electronic transmission method can be guaranteed to be completely secure.

Customers are responsible for providing accurate and valid payment information when placing an order.

6. Failed or Declined Payments

If a payment is declined, rejected, or cannot be completed, you may need to use another available payment method or contact your bank, card issuer, or payment provider.

Petvica is not responsible for payment declines or failures caused by a customer's bank, card issuer, payment provider, incorrect payment information, insufficient funds, or other circumstances outside our reasonable control.

7. Refunds

If a refund is approved under our Return & Refund Policy or an order is successfully canceled, the applicable refund will generally be issued to the original payment method used for the purchase.

The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

For information about refund eligibility, please refer to our Return & Refund Policy.

8. Order Cancellation

Customers who wish to request an order cancellation should contact Petvica at info@petvica.com within 12 hours of placing the order.

A cancellation can only be processed if the order has not already entered fulfillment or shipping.

Once fulfillment has begun or an order has shipped, cancellation may no longer be possible.

For more information, please refer to our Cancellation Policy or contact our customer support team.

9. Customer Support

If you have questions regarding payments or an order, please contact us:

Email: info@petvica.com
Phone: +1 (714) 716-5113

Our customer support hours are:

Monday–Saturday: 9:00 AM–6:00 PM Pacific Time
Sunday: Closed

We aim to respond to email inquiries within 1 business day.

Our Live Chat and AI chat support may be available during our stated support hours.

Business Address:
Petvica
13955 Central Ave
Chino, CA 91710
United States