Shipping Policy

Effective Date: September 27, 2026

At Petvica, we are committed to providing a simple, transparent, and reliable shipping experience for our customers. This Shipping Policy explains our shipping coverage, processing times, delivery estimates, shipping charges, and other important information related to orders placed through Petvica.

1. Shipping Area

Petvica currently ships orders within the United States only.

We do not currently ship orders to addresses outside the United States.

2. Shipping Fee

A flat shipping fee of $3.99 per order applies to all U.S. orders.

We do not add hidden or undisclosed shipping charges. Any applicable taxes or other legally required charges will be clearly displayed at checkout before you complete your purchase.

3. Order Processing Time

Orders are generally processed within 1–2 business days after your order has been confirmed.

Business days are Monday through Friday, excluding U.S. federal holidays.

Processing may take slightly longer during periods of unusually high order volume, holidays, or unforeseen circumstances.

4. Delivery Time

After your order has been processed, the estimated delivery time is generally:

3–5 business days

The total estimated time from order confirmation to delivery is approximately:

4–7 business days

These are estimated delivery times, not guaranteed delivery dates.

Actual delivery times may vary depending on the shipping carrier, destination, weather conditions, holidays, or other circumstances outside our reasonable control.

5. Shipping and Delivery

Petvica is responsible for processing and fulfilling customer orders.

We may use third-party shipping and delivery services to transport orders to customers. Once an order has been shipped, delivery is subject to the carrier's handling and delivery procedures.

Customers are responsible for providing a complete and accurate U.S. shipping address at checkout.

Petvica is not responsible for delays caused by incorrect or incomplete shipping information provided by the customer.

6. Order Tracking

After your order has been shipped, Petvica will provide a tracking number to the email address associated with your order.

Tracking information may take some time to become active after the tracking number is provided.

7. Shipping Delays

While we make reasonable efforts to meet the estimated delivery timeframe, delays may occur due to circumstances beyond our reasonable control, including:

• Severe weather

• Natural disasters

• Carrier delays or disruptions

• Holidays or unusually high shipping volumes

• Government restrictions

• Transportation disruptions

• Other unforeseen circumstances

If your order is delayed, please contact us at info@petvica.com, and we will make reasonable efforts to assist you.

8. Incorrect or Incomplete Address

Please carefully review your shipping information before completing your order.

If you provide an incorrect or incomplete shipping address, delivery may be delayed, returned, or otherwise affected.

If you notice an address error after placing your order, contact us at info@petvica.com as soon as possible. We will make reasonable efforts to assist, but address changes may not be possible once an order has entered processing or shipping.

9. Lost, Damaged, or Delivery Issues

If your order arrives damaged, defective, incorrect, or you experience another delivery-related issue, please contact us at info@petvica.com as soon as possible.

Please include your order number and, when applicable, clear photos or videos of the product, packaging, and shipping label so we can review the issue.

Eligible product-related issues are handled according to our Return & Refund Policy.

10. Order Cancellation

If you need to cancel an order, you must contact Petvica at info@petvica.com within 12 hours of placing your order.

We can only process a cancellation if the order has not already entered fulfillment or shipping.

Once fulfillment has begun or the order has shipped, cancellation may no longer be possible.

11. Contact Us

If you have questions about shipping, delivery, or your order, please contact us:

Petvica
Email: info@petvica.com
Phone: +1 (714) 716-5113

Business Address:
Petvica
13955 Central Ave
Chino, CA 91710
United States

We will make reasonable efforts to assist you with your shipping-related questions and concerns.