FAQ

1. Where does Petvica ship?

Petvica currently ships orders within the United States only.

At this time, we do not offer international shipping.

2. How much is shipping?

Petvica charges a flat shipping fee of $3.99 per order within the United States.

Any applicable taxes or other required charges will be displayed at checkout before you complete your purchase.

3. How long does shipping take?

Order Processing Time: 1–2 business days

Estimated Delivery Time: 3–5 business days after processing

Total Estimated Delivery Time: 4–7 business days from order confirmation.

Delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier delays, holidays, natural disasters, or other circumstances outside our reasonable control.

4. How can I track my order?

After your order has been shipped, Petvica will provide you with a tracking number so you can monitor the status of your shipment.

Tracking information may take some time to become active after the tracking number is provided.

5. Can I cancel my order?

Yes.

If you need to cancel an order, please contact us at info@petvica.com within 12 hours of placing your order.

Cancellation requests can only be processed if fulfillment or shipping has not yet begun.

Once fulfillment or shipping has started, cancellation may no longer be possible.

6. What is your return policy?

Eligible products may be returned within 30 days of delivery for approved product-related issues, including:

  • Damaged products

  • Defective or faulty products

  • Incorrect products received

  • Petvica processing or fulfillment errors

  • Other qualifying product-related issues

Returns are generally not accepted for customer preference reasons, including:

  • Ordering the wrong product

  • Selecting the wrong size, color, variation, or model

  • Changing your mind

  • Personal preference

For complete return eligibility requirements, please refer to our Return & Refund Policy.

7. Who pays for return shipping?

For approved eligible returns resulting from qualifying product-related issues, Petvica covers the return shipping cost.

Customers are not responsible for return shipping costs for approved eligible returns.

8. Do you offer exchanges?

No.

Petvica does not offer product exchanges.

For eligible product-related issues, we may provide a refund or, depending on the circumstances, a replacement.

9. How do I request a return?

Before returning any item, please contact info@petvica.com and provide:

  • Order number

  • Product name

  • Description of the issue

  • Clear photos and/or video when applicable

Please do not send a return before receiving return instructions from Petvica.

We aim to respond to email return requests within 1 business day.

10. What payment methods do you accept?

Petvica currently accepts the following payment methods:

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • JCB

  • Visa Electron

  • Discover

  • Diners Club

Payment availability may vary depending on the payment provider, transaction, or other circumstances at the time of purchase.

The payment methods displayed at checkout are the payment methods currently available for your order.

11. How can I contact Petvica?

Email: info@petvica.com

Phone: +1 (714) 716-5113

Business Address:
Petvica
13955 Central Ave
Chino, CA 91710
United States

Support Hours

Monday–Saturday: 9:00 AM–6:00 PM Pacific Time
Sunday: Closed

Our Live Chat and AI chat support may be available during our stated support hours.